Standard Bank ignoring emails for 10 days

I sent email to Standard Bank email addresses ( IBsupport@.... and information@...) five times. These addresses came straight from their website. 13June 2021, 14June, again on 14 June, 16June and the on 22June . I also logged a complaint on their website this morning. Not one of these was acknowledged. No contact was made and I was just ignored. I had to leave to country suddenly as my father feel ill. I arrived to still see him on the 12th. He passed away on the 14th and we cremated him on the 21st of June and I still cannot access funds to help pay for the funeral. I am disgusted with the service I am getting from Standard Bank in these trying times. I need to be contacted via email as the cell has no international roaming.