Standard Bank Ignores Their Loyal Customers

Item: Standard Bank
Rating: 1
Author: Adheer S

I app**** for a 1 month payment relief but have got no reply from anyone at Standard Bank. Due the floods that took place in KZN I am unable to make a payment towards my home loan this month. Due to the damages caused at the companies where my sons work they were unable to get a full month's salary. I have my Homeloan for 13 years now and it has never been in arrears. It is ridiculous how banks just ignore their loyal customers in times of need. Can someone please get in contact with me for assistance. I only need 1 month payment relief and will be back to my normal payment the following month.

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Replies (1)

Standard Bank's replyOfficial

06 May 2022, 11:43

Hello Adheer

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We have sent you an email, please review and respond accordingly.

We apologize for the inconvenience and undue frustration this has caused.

We greatly appreciate your continued support.

Regards

Standard Bank Help Centre
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Standard Bank's reply06 May 2022, 11:43

Official