Standard Bank ignores paying customers

My business account was disabled due to FICA. So I go to the branch(and wait in the queues) with my FICA docs. They cannot assist as a business banker who is assigned to my account needs to update the FICA. The branch consultant gives me the name and email address of the assigned business banker. Ive been emailing for well over a month, not a single response from Lucia Tshwane, Faith Koitsioe or Poppy Le Roux. Absolutely shocking that not a single person can reply and attend to having my account unblocked.