Standard Bank ignores it's customers.

Standard Bank in 2010 stopped my home loan access bond due to myself asking for a 6 month break due to financial problems at the time. 10 years later my financial situation is far better to the point were my bond is R535,000 in credit. 6 months ago I was told after calling Standard Bank Home Loans that it has been activated again. I never tested this as I did not immediately require the loan as I was only looking to purchase a second home in the future, and Covid put an end to looking. Now that I need the money to purchase a second home I find nothing had been done and it was still not reactivated. So I go through the process again being told it should take 5 - 7 working days. After going through the usual security and testing questions I recieve an email asking for bank statements and proof of income etc. which I provided. So far it has been over 10 days, but what has annoyed me most is the lady, Kgopelo Mokoena, I was dealing with has and is still ignoring my request for an update. After 4 emails I requested her to ask a supervisor to contact me. Again I have been ignored. An email saying it is still being processed would have sufficed but being ignored day after day is not the service I expect from Standard Bank.