Standard Bank Ignore there Clients !

Submitted a credit card transaction dispute 14 days ago to Standard Bank Dispute Department with relevant attachments proving the validity of the dispute. Followed up with with two (2) emails and to at least acknowledge receipt of my matter, for my records , but they do not respond. What sort of training does the staff in these departments have, that they do not seem to believe it's in order to ignore important customer correspondence. Also quite apparent that there are no checks and balances from managementLeaves one speechless .The Private Sector seems to have been infected by the same virus that has crippled our municipal and government departments in South Africa !