1 reviews | Active since Oct 2011
Standard Bank ignore customers needs
I paid up my revolving credit account at the end of May 2018 and request Standard Bank online to stop further deductions and payments to this account. At the beginning of June 2018 the amount of R1788.00 was deducted as well as R 5.51, R 73.85 and R 57.50 which brings the total to R 1,924.86. Several complaints and e-mails to Standard Bank delivered no results. This morning I went to the branch at Cradlestone to speak to a consultant. To my surprise I was instructed to go to the teller to claim back the amount of R 1,730.50. Is this how Standard Bank treats a client who supported them for almost fifty years? To write off R 194.35 is ridiculous. Do we have to sit back and just accept service like this?
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear ANTON
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear ANTON
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***