Standard bank idiotic joke

Standard bank ***** department is an idiotic joke. Yesterday late afternoon I contacted them to report two ********** transactions on my credit card. A lot of security questions later, they asked if I operate an FNB card. Yes I do. When did you open the card? I am not sure, many years ago. When sir? Jeez, I can't tell, maybe 8 or 10 years ago. Sir, and your Standard Bank account? Well, same story, maybe 12 or 15 years. So sir, which is it? Well as I said I am not sure, but it is a number of years. Sorry sir but you failed the security questions. We can only stop your card but cannot cancel the transactions and cannot continue to open a ***** investigation. You can try again after 24 Hour's or present yourself at a branch so they can verify you are who you say you are.

Well Standard Bank you can really go f yourselves. This is the most ridiculous situation ever. In the meantime, rather than cancelling the two ********** transactions, as they were at that stage still showing as waiting for authorisation on my bank app, you want to play politics, and at this stage the transactions have gone through. Will I be refunded? With these jokers probably only after a huge fight.

Standard Bank is the pits. In the meantime the *****s are getting away with ****** and I am liable for those transactions.

Unfortunately I cannot give you negative stars, otherwise I would have rated you minus 100.