Standard Bank - I was going to say useless but they're worse.

Standard used to say something like "simpler, Better, Faster". Nothing could be further from the truth. We have an incoming international payment. It requires confirmation on internet banking or the app. The app freezes at the critical point and internet banking has 'lost' the facility. And, if you try to contact International on the number on the SB website, you get a 'not in use' message. That ERROR has been the same for over a year and, when I finally got hold of someone in Internet Banking, he said that they keep trying to get it fixed. What is wrong with them. It is now impossible to phone international banking - the publish no number and, if you query with anyone, you are told that they only accept emails - and they will be answered in 24-48 hours. UNACCEPTABLE. And it's nit the first time we've had gthis run-around. So, try the Chat. Another joke - whatever you say, you end up back in the same place.