NK
Nokubonga K

1 reviews | Active since Jul 2016

21 Jul 2016, 08:24

Standard Bank - I want my money!!!

<p>I opened a transactional account at Standard Bank Belville on the 7th of July. The lady I<em> was dealing with told me that she has created an account for me and it's active and that I can take the banking deatails to work, my salary will be able to be paid on that account on the 15th. She mentioned as well that there was a technical error because I used to have a Student Achiever Account which is curremtly closed but she has reported it to their help desk and I will be able to get the bank card the following day. On the 12th I went to check for my card. The same lady told me that their helped desk told her to call after 15:30 that day and said she will call them and get back to me. I told her am going out of Cape Town and I am expecting my salary to be paid into that account on the 15th. On the 18th when I came back I went to the branch in Belville and the same lady told me the help desk sent her an email saying that the matter is with thier IT departement. She told me she will call them then call me. She never called. Today is the 6th day after payday. I don't have money. I don't have money to go to the branch to ask them what's going on. I don't have money to buy airtime to call them. At the same time I can't sit and wait while I don't know what's happening and I am in desparate need of my money that I worked for. My debit orders bounced. Because of Standard Bank urealiable service I have to pay for the fee charged for a bounced debit order and those debit orders are still waiting to be paid. I stil have to pay my friend who demands her money every and has regarded me as unfaithful and lying. I currently don't have money to work. I don't want their account anymore and their card as well. I want my money, I want my life to get back to norma. I can take my money to any other bank because they are failing to open a simple transactional account.</em></p>

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Replies (2)
Standard Bank
Standard Bank's reply21 Jul 2016, 11:40
Official

Good day Nokubonga Khanyile

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply25 Jul 2016, 09:40
Official

Dear Nokubonga Khanyile

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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