Standard Bank, I seem to be on hello Peter every other week with a complaint for them!

Good Day I am so tired of writing complaints to Standard Bank via Hello Peter, the people working for this bank is so ***********, I called in last week to home loans, advised that consultant that I am calling to get an access bond on my home loan, he tells me that they unable to assist now, and that I need to leave my details for them to call me back to help me, he also mentioned that it will take 24 hours for me to get a call, its 4 days later and no one has called me.

Today I have been calling home loans, since 8.00am each time, the call goes on for 10 minutes and then cuts me off, once today someone answered, took down my ID number and cut me off, I am now on the line again for the 6th time today and its been over 10 minutes that I am waiting to be assisted, hoping not to get cut off again, this is so ridiculous honestly can someone just help us customers effectively and efficiently is that so much to ask for really!!!