STANDARD BANK - I HOPE YOU GO DOWN!

I stopped using my Prestige Cheque Account in June this year (2020) and after a Customer Service Call to me almost a month later I told the Consultant that the reason for leaving Standard Bank was due to the fees and and basically that the banking service itself was terrible.

In November 2020 I received a refund from a company to the value of just over R9000. Unfortunately the refund was processed to my old Standard Bank account. To my utter dismay, STANDARD BANK stole more than R5000 of the refund for their pseudo fees, despite me not using the account since end of June 2020. Yes over R5000. It tried to resolve this with one of their consultants who seemingly had more arrogance than ****** R5000. I then tried to send a message via facebook messenger. I got a response, but unfortunately to person managing that side of their "Digital Evolution" seemingly cant understand simple English, because I kept on having to repeat myself.

Despite the financial difficulties accrued as a result of COVID 19, Standard Bank doesn't care. They have the wrong people dealing with the public, and this farce of their digital evolution is just a ploy to get rid of staff, charge more for their service and give shareholder better dividends.

Never have I ever dealt with unsympathetic people like this. I want my money (and its not peanuts - its a months school fees worth) back!!!!!!!