IM
Ian M
1 reviews | Active since Feb 2020
16 Feb 2021, 00:06
Standard Bank Humilates Customers
We have had an ongoing query for a refund for dual insurance for almost 20 months and it is still not sorted out, so we stopped paying our bond. That got their attention very quickly, you wont believe how quickly they reacted then. We were "served" with a summons, 3 copies. 1 delivered to the house we sold 15 years ago, another delivered to our neighbours...so the whole communtiy knows you have been "served". Totally embarrasing and humiliating !! But still no refund for 10 years of dual insurance!!
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Standard Bank's replyOfficial
16 Feb 2021, 00:13Hello Ian Miller
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply16 Feb 2021, 00:13
Official
Hello Ian Miller
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********