Standard Bank, how to resolve a problem when Standard Bank never reply

Earlier this year I wrote a review stating how good Standard Bank's ***** department had been involving ********** activities with my Credit Card and MSC Cruise Lines. Little did I know then what has followed .

Since this problem Standard Bank have been totally useless and totally unhelpful regarding other possible ********** activities on my credit card whilst on the same cruise on the MSC Orchestra.

On the 23/12 I received an sms from Standard Bank advising that R2139,98 had been purchased from my credit card for MSC Orchestra . I assume this was the USD150,00 that I had to load on my MSC Cruise Card.

On the the 27/12 I received another SMS from Standard Bank advising that R1844,01 had been purchased for MSC Orchestra.

Also on the 27/12 I received another SMS from Standard Bank advising that R848,28 had been purchased for MSC Orchestra. I think that this might have been for photographs.

Also on the 27/12 I received another sms again from Standard Bank advising that R784,70 had been purchased for MSC Orchestra. I have no idea what this is for.

The total advised by Standard Bank that was purchased for MSC was therfore R5616,97

In late January I received a a FINAL PAYMENT INVOICE from MSC advising me that I owed them USD 345,30. I checked through their statement and found it to be correct. I then contacted MSC with regards the sms's that I had received from Standard Bank regarding deductions from my credit card. They advised that they had received no payment

On the 4 February I emailed Standard Bank regarding above and received no response. Since that date I have emailed Standard Bank every few days but besides getting their automated response have had no meaningful reply to my emails.

Emails sent to Standard Bank included Queries CPC@ Standard Bank, Information@ Standard Bank; Dispute Resolution@Standard Bank and the ***** Dept plus various phone calls to the different departments. As of today the problem remains unresolved and I still do not know if I owe MSC the R345,30 or not.

All I need from Standard Bank is a simple explanation of the four sms's received from them and if I owe MSC the USD345,30 or not.

Just how does one get an answer from Standard Bank.

I really pray that HelloPeter can assist me to get Standard Bank to respond as I really do not know what to do now.