Standard Bank — How long does it take to provide a simple investigation outcome?

I am extremely disappointed with Standard Bank’s handling of an investigation into the prescription status of my overdraft account.

This matter has been dragging on for far too long. After numerous engagements, I was specifically promised a call two weeks ago with the outcome of the investigation. That call never happened. Not only was the commitment missed, but I have also been left without any meaningful update explaining why.

This is simply unacceptable.

If Standard Bank has completed its investigation, then provide me with the outcome. If it has not been completed, then explain exactly what is outstanding and why it is taking this long. What is particularly frustrating is having to repeatedly chase a bank for an update on an issue that Standard Bank itself committed to resolving and communicating back to me.

A promise to call a customer back is not a courtesy — it is a commitment. If Standard Bank cannot even honour that commitment, it raises serious questions about how this complaint is being handled internally.

I am now asking Standard Bank to stop the endless delays and provide me with a clear, final written outcome of the investigation, including the basis for its conclusion regarding the prescription of the overdraft account.

I have been patient and have given Standard Bank more than enough time to deal with this matter. I should not have to continuously chase a bank to do what it promised to do.