Standard Bank - How can we Frustrate U!!!!!

After many frustrating years of banking with Standard Bank, I am happy to go through the trouble of moving my account. Standard Bank has to be the most unhelpful bank in the industry where logic fails them due to rigid processes and procedures that add no value to their clients except to inconvenience and frustrate them.<br> <br> I requested my cell phone number to be changed on my profile via a secure message (which essentially authenticates the account holder). I received a call to say that this can only be done at a branch for security reasons. However the secure message allows one to do much more on an account vs. changing a cell phone number. <br> <br> Thanks and Cheers!!!