LVdB
Leonie Van den Berg
1 reviews | Active since Aug 2014
05 Dec 2023, 09:02
Standard Bank - HOW BAD CAN IT GET!!!!!!
My business account has been with Standard Bank for 20 years. What a mistake!!!!! They are just soooooo unreachable and untouchable????? There is no one that you can talk to should you have a problem. I have an urgent payment that I made and the message on my statement says "Outstanding Card Authorisation". I just can't get hold of anyone to give me a reason for this. I have been emailing various email addresses - one came back giving me all the address of other countries. The other one no response. I have phoned - I have been holding for 30 minutes and then the line dropped - REALLY is Std Bank still there?????? Can someone PLEASE be so kind to make contact with me, your customer of 20 years>
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Replies (2)
Standard Bank's replyOfficial
05 Dec 2023, 09:40Hi Leonie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply05 Dec 2023, 09:40
Official
Hi Leonie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
07 Dec 2023, 09:20Hi Leonie
We appreciate you taking our call. The details of the business banker have been emailed to you. We are happy to have been of help. Please update your rating based on the service you received if you are inclined to do so.
Do not hesitate to contact us if you require any additional help.
Kindest regards, Standard Bank Hello Peter Team***
We appreciate you taking our call. The details of the business banker have been emailed to you. We are happy to have been of help. Please update your rating based on the service you received if you are inclined to do so.
Do not hesitate to contact us if you require any additional help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply07 Dec 2023, 09:20
Official
Hi Leonie
We appreciate you taking our call. The details of the business banker have been emailed to you. We are happy to have been of help. Please update your rating based on the service you received if you are inclined to do so.
Do not hesitate to contact us if you require any additional help.
Kindest regards, Standard Bank Hello Peter Team***
We appreciate you taking our call. The details of the business banker have been emailed to you. We are happy to have been of help. Please update your rating based on the service you received if you are inclined to do so.
Do not hesitate to contact us if you require any additional help.
Kindest regards, Standard Bank Hello Peter Team***