Standard bank House Insurance

Claim 19/058861 Are you guys for real. I am not happy at all with the brushed off treatment you giving me!!!!!This will be one enquiry too much.My claim has been repudiated after a plumber came to assess the damage in my bathroom. As per the assessment no pipes burst therefore the repudiation. Which I totally disagree with. Ever since last week my bathroom is flooding after every shower we take. I was called and told the claim has been repudiated- that's it!!!!! I had to call back to explain that my bathroom is flooding and had to ask what the next step should be. Was told after I enquired haven't you received an email from us irw the claim and there is a link to follow if you detest. Well .. well...I have called again and was told the same thing and here I am still waiting for that email with the link since last week.. How frustrating .. I am the one that is standing in a pool of water every morning . I am the one that have to dry a bucket of water from the flooded bathroom every morning.................Just because someone is not doing his job properly.. this is unacceptable!!!!!!!!!!!!!!!!! To top it all, after the 3 enquiries ive made no one followed up to confirm if I have received the email or not... huh!!!!!and you call this service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!