1 reviews | Active since Sept 2020
Standard Bank ***** Horror !!!
Stay away from Standard bank... From the year 2012 till date I have been a loyal customer of Standard Bank. Apart from Standard Bank I have never bank with any other institution but am very disappointed with how they have dealt with me regarding ***** that took place on my personal account.
I literally have had almost all they offer from Personal Account, Personal loan, Credit Card, & currently my Bond is with them. On the 31st January 2025 which is my playdate I woke up to a de*****ed account where my entire salary was taken. A number of transections took place including a Virtual Card transection which I have never heard of or even knew of till this day. Vouchers were bought & I went to report where it took me almost 3 hours on the phone just to register my ***** case.
I was requested to do an Affidavit with the SAPS which I did & sent it to them. 2 weeks later a guy called to ask if I have app**** for a loan and he stated they can see the device that was buying vouchers was an IPhone while I use an android. He continued to tell me this device has been going in my banking app daily to check if the is funds. He then said the is an OTP they sent me for each transaction done on my App so how did the people de***** me as the OTP comes direct to my cell number. To cut the long story short he said they will not refund me & i asked him what was his reasoning and the only thing he stated was the OTP's which on my side I have never received.
I asked him about the Virtual Card transections he told me the digital ***** department will call me for that shortly which has not happened to date. No further communication has happened not even an email or SMS.
My bills were not paid including my Bond I have with them, my insurances & let alone that my basic expenses like food, petrol money, lights and water they don't care what happens school fees... The entire R15000 is gone & Standard Bank cares not. Run for your lives guys I will be moving my bond from them, my insurance & will cancel anything that ties me to them.
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
We let our team know.
We let our team know.
This is not TCF. These are the exact issues FSCA & FICA are suppose to ensure financial institutes do not do to their customers. This refund that am begging you to talk to me about is nothing compared to how much money you will lose as a business. I have already sent an email to the Ombudsman.
Am taking this into all social media platforms & will make sure in future you guys will deal with such in a much better way & a greater sense of urgency. Our finances can never be compromised in your Institution then you all relax and take this light like you are. I am a very patient man & understood that things like these do happen but the response am getting from you is disgusting... I will then follow all legal routes to make sure Standard Bank ***** Department feel the consequences.
The FSCA should investigate such cases from Standard Bank as am not the only one but clearly as other people did not know which routes to take they gave up. Unlucky this time around you dealing with someone that has been in the financial industry so all avenues that are viable i will exhaust then as the FSCA which is the financial institution regulator should uphold its responsibility too as proof of their commitment to professionalize the financial sector without compromising us customers.
This is not TCF. These are the exact issues FSCA & FICA are suppose to ensure financial institutes do not do to their customers. This refund that am begging you to talk to me about is nothing compared to how much money you will lose as a business. I have already sent an email to the Ombudsman.
Am taking this into all social media platforms & will make sure in future you guys will deal with such in a much better way & a greater sense of urgency. Our finances can never be compromised in your Institution then you all relax and take this light like you are. I am a very patient man & understood that things like these do happen but the response am getting from you is disgusting... I will then follow all legal routes to make sure Standard Bank ***** Department feel the consequences.
The FSCA should investigate such cases from Standard Bank as am not the only one but clearly as other people did not know which routes to take they gave up. Unlucky this time around you dealing with someone that has been in the financial industry so all avenues that are viable i will exhaust then as the FSCA which is the financial institution regulator should uphold its responsibility too as proof of their commitment to professionalize the financial sector without compromising us customers.
Please provide us with an alternative number so we can contact you.
Looking forward to your response.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Please provide us with an alternative number so we can contact you.
Looking forward to your response.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
I would appreciate if I can speak to a manager. I am available now & waiting on your call on the same number. I am recording all our conversations on my sided so even my telephonic conversation will be recorded.
I have asked for sometime at work to answer the call within the next hour. I am waiting for your call now
I would appreciate if I can speak to a manager. I am available now & waiting on your call on the same number. I am recording all our conversations on my sided so even my telephonic conversation will be recorded.
I have asked for sometime at work to answer the call within the next hour. I am waiting for your call now
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***