Standard bank horror

I went to standard bank branch Pretoria central next to Mc Donald's were I was not assisted due to my insufficient funds, I needed assisted with logging in to my app since I lost my card and phone but I was denied help by a lady that works there, I do not recommend this bank since they only assist you when you have money mind due I get paid in that account, I was told my account is negative R90 and for the card it's R190 so I should make payment before they can assist me even just for a simple banking app. I will be canceling my account with them and never recommending it to anyone.