JR
Johan R
1 reviews | Active since Oct 2023
03 Oct 2025, 10:48
Standard bank horror
Standard bank is the worst bank service ever, they make it almost impossible to close a credit card account, it appears that by doing so they try their upmost to discourage a customer to do so. I would discourage anyone from opening any account with this horror house of a bank THE WORST BANK EVER
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Oct 2025, 10:51Dear Johan
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Oct 2025, 10:51
Official
Dear Johan
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
JR
Johan R's updateReviewer Update
03 Oct 2025, 17:56Dear Hello Peter Team
She unfortunately did not answer the call on time but she is available anytime during the day. Thank you for trying to resolve this very frustrating issues. She had two strokes recently and unable to return to work and is now forced to close her accounts with Standard bank but it turned out to be a nightmare for her to do so where it should be a simple process.
Regards
Johan van Rensburg
She unfortunately did not answer the call on time but she is available anytime during the day. Thank you for trying to resolve this very frustrating issues. She had two strokes recently and unable to return to work and is now forced to close her accounts with Standard bank but it turned out to be a nightmare for her to do so where it should be a simple process.
Regards
Johan van Rensburg
JR
Johan R's update03 Oct 2025, 17:56
Reviewer Update
Dear Hello Peter Team
She unfortunately did not answer the call on time but she is available anytime during the day. Thank you for trying to resolve this very frustrating issues. She had two strokes recently and unable to return to work and is now forced to close her accounts with Standard bank but it turned out to be a nightmare for her to do so where it should be a simple process.
Regards
Johan van Rensburg
She unfortunately did not answer the call on time but she is available anytime during the day. Thank you for trying to resolve this very frustrating issues. She had two strokes recently and unable to return to work and is now forced to close her accounts with Standard bank but it turned out to be a nightmare for her to do so where it should be a simple process.
Regards
Johan van Rensburg
JR
Johan R's updateReviewer Update
17 Oct 2025, 16:29Standard Bank the bank from hell with the most I competent staff on earth who is totally incapable to send a simple notification that a credit card account is finally closed. Its now two weeks since the last review and still it's not sorted out. ABSA Bank completed a similar transaction a a day. Two calls were made to the customer care to sort this issue once with a Thabisele who said she'll call back and never did. Today another failed attempt to the call center with a Malisen. The incompetence us unbelievable. Anyone who wants to deal with the bank from hell who is incapable to sort out such a simple task must be discouraged in every way. This matter will be now taken further through other platforms to warn people about Standard Bank unbelievable incompetence
JR
Johan R's update17 Oct 2025, 16:29
Reviewer Update
Standard Bank the bank from hell with the most I competent staff on earth who is totally incapable to send a simple notification that a credit card account is finally closed. Its now two weeks since the last review and still it's not sorted out. ABSA Bank completed a similar transaction a a day. Two calls were made to the customer care to sort this issue once with a Thabisele who said she'll call back and never did. Today another failed attempt to the call center with a Malisen. The incompetence us unbelievable. Anyone who wants to deal with the bank from hell who is incapable to sort out such a simple task must be discouraged in every way. This matter will be now taken further through other platforms to warn people about Standard Bank unbelievable incompetence