Standard Bank... Horrific service, Incompitent staff, Devastating Admin process, Inability to resolve issues

<p>* Consistently being called <span style="text-decoration: underline;">without my persmission</span> about products</p> <p>* Bank swallowed my mother's bank card because<span style="text-decoration: underline;"> her loan account </span> was in arrears - which I took over payments for months ago (after I confirmed all was in order they still told me at the branch to call and find out that this is the case at the head office)</p> <p>* Consistently being SMS'd and harassed for accounts that are up to date and being forced to resolve the issues myself</p> <p>* Being told going to a branch wil help them more easily resolve bank related incompitencies thereafter always being sent into the branch where I opened the account with to speak to people who can actually do anything about problems and discrepancies</p> <p> </p> <p>What a dissapointment and disgrace after years of using this bank I've cut up my card and closed my account only to find out that they now are charging me Inaccurate interest on a student loan ammounting to roughly a third extra in costs. (FYI my now private banker at Nedbank, Andre Louw, however has been doing a great job of handling my affairs, brilliant in contrast).</p> <p> </p> <p>After half an hour on the phone, being passed from department to department multiple times (the same two departments who apparently have no ****** idea what the other does) they were still unable to resolve my query or at least inform me of the situation and why I'm being charged extra, I'm then told I need to go the a branch to resolve the problem.</p> <p> </p> <p>It's a shame.</p> <p> </p> <p>Standard bank is completely *********** and does not take car of younger (or older for that matter) clients.</p> <p> </p> <p> </p>