1 reviews | Active since Jan 2023
Standard Bank Horrible service / *************
On 12/10/2022 I was the victim of *****, to the amount of R80 000. The ********** knew all my personal information: address, card number, cell phone number and knew where I made my last purchase using my card, as well as the last amount that was charged, which they confirmed to me over the phone. I am convinced that the ********** had access to internal banking information or help from the ‘inside’. I informed Standard Bank (SB), who stopped my cards and opened a case of *****. Two weeks later, SB informed me that there is nothing that they can do, and that the money that was ****** will not be refunded. I do not make use of cell phone banking (I don't have a banking app) and do not use internet banking. The ********** made online purchases for the entire available balance. Standard Bank advised me that it is not necessary report the matter to the police. I have been a client with SB for more than 30 years, had home loans, vehicle finance, and have always been a faithful client. SB treated me with no respect, with no consideration for my personal situation and having my entire case dismissed without keeping me informed. I am convinced that SB did not do any proper investigation, as the decision to not make a refund took only two weeks. I have since approached the Ombudsman to review the case and opened a case with SAPS. I will be closing ALL my SB accounts once everything is sorted out and will never refer anyone to SB for any services. It is absolutely appalling how they treat a client of so many years.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
(Which I assume is a ***** Department reference, but no one knows as no one phoned me, contrary to the above response).
On the 13th of January I received another SMS stating: "Standard Bank: Diensversoek nr: ***, is nou afgehandel. Ons sal u binnekort ****ak om dit te bespreek". Today is the 23rd of January and no one has phoned me. I did not expect anything less. Having the case again referred to the ***** department, which is inept in dealing with anything, I do not expect any other outcome that has already been received. The audacity of giving me the run around and not having the disciple or respect to actually give me feedback leaves me speechless. Standard Bank is useless.
(Which I assume is a ***** Department reference, but no one knows as no one phoned me, contrary to the above response).
On the 13th of January I received another SMS stating: "Standard Bank: Diensversoek nr: ***, is nou afgehandel. Ons sal u binnekort ****ak om dit te bespreek". Today is the 23rd of January and no one has phoned me. I did not expect anything less. Having the case again referred to the ***** department, which is inept in dealing with anything, I do not expect any other outcome that has already been received. The audacity of giving me the run around and not having the disciple or respect to actually give me feedback leaves me speechless. Standard Bank is useless.