Standard bank horrible service

My vehicle is finances by Standard bank since 2021. I am tryi g to trade in my current vehicle for settlement, but suddenly my account is in errors due to outstanding payment. I wasn't aware of any outstanding fees. I didn't receive a phone call,sms or email. According to the dealership my account is even handed over. I spoke to a lady at standard bank ,she said the outstanding amount is R69. I can't believe standard bank is so poor in their service delivery to their own clients. Now I need to wait 3 days to get a settlement amount for my vehicle.

Standard bank just lost 2 valueble clients.