Standard bank Horrible service

I’ve never experience sad and pathetic service at a bank in Parow Center they have 1 Consultant at the Teller and 1 Consultant at Enquire’s. I had to wait in 2 separate lines bare in mind the one line it’s outside the center. All I had to do is give notice on my savings account which should not even be because why do I have the App or there is a call center if you can’t give notice and close accounts. I’m moving on I can’t deal with this horrible service