TD
Tasneem D

1 reviews | Active since Mar 2009

06 Apr 2023, 13:11

Standard bank - horrible overall Banking experience.

Standard has to be the worst bank to deal with. They have not evolved to the online world and you forced to have to go into the branch for so many services which can easily be done through the App or online. Sitting at the Northrand Road Boksburg branch for 25mins with no indication of how long I still need to wait. It’s unpleasant and an absolute waste of time.

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Replies (3)
Standard Bank
Standard Bank's reply06 Apr 2023, 13:16
Official
Dear Tasneem 

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply06 Apr 2023, 14:15
Official
Hello Mrs Dajee

We sorry for the inconvenience you are presently experiencing at one of our branches. Our consultants attempted to contact you to no avail. 

Please let us know if you received assistance at the branch; if not, please let us know when our staff can contact you to assist.

We will be waiting for your response. 

Kind Regards
Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply11 Apr 2023, 09:32
Official
Hello Mrs. Dajee

Thank you for taking our call and confirming that the branch team managed to assist you. We would like to also apologize for the delay in service received.

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team ***