Standard bank Horrible experience

Worst decision opening a Std bank account. Recently opened an account, deposited funds etc. Tried transacting on the account, it doesn't allow me to. With covid 19 it tells me I should go into branch, how pathetic. I did an instant money withdrawal, deducts the funds from my acc and charges fee but doesn't generate the voucher. I'm out of pocket whilst funds sits in limbo with Standard bank. Called their customer care, just get transfered from one dept to another. Sent emails, just their automated reply. I guess this complaint/review will also get their generic reply.