Standard Bank hopelessly below standard

I have just spent four hours and forty five minutes on the phone with Standard Bank, as they would not let me make an internet banking payment to a standard beneficiary that I have paid many times before. I was hung up on twice, given up on one, and in-between transferred between internet banking and the ***** department like a hot potato. The error message that there might be a security issue with my profile is of course ridiculous. There are also of course more than enough funds to make the payment and it is within my monthly limit. Most of the people I spoke to were ineffectual and the two I asked to pass me on to their managers both refused to do so. The one person actually forced me to clear my browser history including all my saved password data before she was prepared to send me on to the next person. We actually got caught up in a couple of minutes of "press confirm", press "next", press "confirm", press "next", press "confirm", press "next", as if she was completely unaware that we were going in circles. This - of course - after I explained that I had already endured over three hours of these things from others and that we might actually have to try something NEW to solve the problem. So this was my Sunday afternoon, and the problem still is not solved. Clearly it is time to change bank.