GP
Grant P
1 reviews | Active since Nov 2012
04 Jul 2022, 15:32
Standard Bank hopeless
I found out that I wasn’t receiving my emailed credit card statements from Standard Bank after changing my email address. I had changed this on the standard bank app but this apparently only worked for my current account as the app change per the consultant is unreliable. I should have gone to the branch to do this per the consultant.
To get my historical statements I must pay Standard Bank R50 per statements I’ve been with Standard Bank for more than 40 years. Time for a change to a more reliable Bank where the systems actually work
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Replies (3)
Standard Bank's replyOfficial
04 Jul 2022, 15:36Dear Grant Pote,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Jul 2022, 15:36
Official
Dear Grant Pote,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
GP
Grant P's updateReviewer Update
09 Jul 2022, 10:24This was sorted out by Standard Bank. A big thank you to Yolanda from their social media team who pursued this and made sure it was resolved in good time
GP
Grant P's update09 Jul 2022, 10:24
Reviewer Update
This was sorted out by Standard Bank. A big thank you to Yolanda from their social media team who pursued this and made sure it was resolved in good time
Standard Bank's replyOfficial
09 Jul 2022, 10:52Dear Grant Pote
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jul 2022, 10:52
Official
Dear Grant Pote
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team
***