1 reviews | Active since Feb 2017

25 Aug 2018, 06:42

Standard Bank honouring fee *******

My salary date is the 25th of the month and all my debit orders are set for this date or later. Ive got a loan with Standard bank and the decide to take their money on the 24th because the 25th is a Saturday. 2 other transactions was banked on the 24th so because of the loan amont the 2 transactions and 1 debit order charges me 3 X R130 for Honouring fee.

The two transactions that came off on the 24th wouldve gone through because i had some money in my account for this.

I want this honoring fee reversed as this was not my fault.

I will take this to the head of Standard bank if it doesnt get sorted.

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Replies (3)
Standard Bank
Standard Bank's reply27 Aug 2018, 04:27
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
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's update27 Aug 2018, 19:05
Reviewer Update
I was contacted by a very helpful gentleman, who was kind and apologized for the bad service received. He assisted with my complaint and gave me a follow up call. Excellent service, thanks
Standard Bank
Standard Bank's reply27 Aug 2018, 22:47
Official

Thank you for your posting.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience.

Kind regards

Benedict Mosegedi
Complaint Resolution Centre
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