Standard bank Honoring fee ****

After noticing several transactions going off on my account and being charged multiple honoring fees I decide to call to query these transactions. I speak to one of their customer care agents (Kgaugelo) and he explains the reason for honoring fees. Great I then ask him why am I being charged for amounts that went out when I had an available balance on my account and they are being charged again weeks later. 1. He says "Standard bank was not supposed to charge you those amounts because they were for amounts reserved on my account earlier " 2. He says "it's my responsibility to follow up with Standard Bank after I had used my card for a purchase have to check if the enterprise requested the amount from them" what is the the purpose of having the account if I have to advise them myself to keep my reserved amount so that a company can request the money after 50 days? 3. Now why are multiple honoring amounts being charged I'm my account where money went out weeks ago? If this is a cartel trying to ***** my money not today because I won't be paying any money into that account until I know why this is happening 4. There are no notifications coming into my phone for money that is being taken out now because this according to him (kgaugelo) is a technical error being experienced by standard bank. But I'm supposed to follow up how? 5. Upon realizing that the agent might not know how to clarify this for me or to give me a resolution I ask to speak to a manager... he puts me on hold for more than 10 minutes and when he gets back he says a manager is not available to assist and they will call me back. The name of the manager is supposedly Thuli Makhubu and 20 minutes later I'm still waiting for her to call me back.

If this is how this bank wants to operate consider me as one less customer and no money will come into that account until this is resolved and the money is reversed. And if no one calls or emails to sort this out I will complain to the Ombudsman.