standard bank homes contents claims

this has to be one of the worst experiences in customer service we have ever experienced. And on top of it all my wife is one of your employees,for a company the strives for customer service we can not say that for your insurance departmeily nt witch lack training and communication s****s.on the 29th of jan they broke into our place the week before we where to move.w logged a claim on the 31st of jan and made sure the assessor had all relevant documents needed.its has now been close to 6 weeks with no reply or communication from standard bank.in all this time they are debiting their premiums and we have to call almost daily with little intrest shown by their consultants and single floor manager (layla)whom personly assured me that she will get to the bottom of this and will reach me before close of business that day .much to my surprise no call or mail was sent or any sort of attempt from her to clarify as promised and is apparently unavailable .this has been a traumatic experience for my family and standard bank has used nothing but delay tactics to make things even worse.you guys have terrible customer services and will plead with anyone seeking to use your terrible services to reconsider and use an alternative as they will be quick to take premiums but don't deliver and have to client service s****s.......worst ever