ZK
Zubair K

1 reviews | Active since Mar 2010

28 May 2024, 13:58

Standard Bank Homeloans took money that was not meant for them to take

I spoke to a homeloan consultant last week thursday regarding missing funds from my available balance on my homeloan. From the money I deposited, R9450.00 went missing reducing my available balance, to this date I had no feedback as to what happened to my money.

0
Replies (4)
Standard Bank
Standard Bank's reply28 May 2024, 14:02
Official
Dear Zubair, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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ZK
Zubair K's update03 Jun 2024, 10:16
Reviewer Update
I received an email from SBSA saying that my query is resolved. How do you resolve something and not let me know about it?????????
I NEED CLARITY ON THIS PLEASE
ZK
Zubair K's update05 Jun 2024, 06:45
Reviewer Update
Thank you Yolanda for all your assistance, much appreciated.
Standard Bank
Standard Bank's reply05 Jun 2024, 07:05
Official
Dear Zubair

We value your correspondence back to us.

We are happy that your issue has been resolved.

We aim to improve in our upcoming dealings with you.

Continue to have a beautiful day.


Kindest regards, 
Standard Bank Hello Peter Team 
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