CM
Charl M

1 reviews | Active since May 2019

07 Dec 2021, 06:52

Standard Bank Homeloans. Terrible service

Homeland With Standard Bank has not been a good experience. My further advance registered on 23 November 2021 and I am responsible for the additional debt. Today 7 December 2021 I still have not received the additional funds. No one calls me back. No one gives me an honoust answer. I don't know what to do anymore. This bank definitely has alterior motives with homeloans. Lebakeng, Mirriam M <***>, Miriam told me tester day that the payment was done into my current account.

***, Nagan, Serisha S. Apparently Nomza is the one that has done the payment

<***>, and Serisha has tried to help with no success. And she also promised me a manager will call me that has not happened. What can I do to get results... Do I need to contact the ombudsman. Maybe Legal wise needs to assist me. Should I not get a call I will open a ********** case against standard bank.

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Replies (2)
CM
Charl M's update07 Dec 2021, 06:54
Reviewer Update
This has been my third review and it seems this platform is also not helping. Legal steps might be my only solution.
Standard Bank
Standard Bank's reply07 Dec 2021, 08:16
Official
Dear Charl M

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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