Standard Bank HomeLoans team please respond to my urgent matter logged 48hours ago

Item: Standard Bank
Rating: 3
Author: Bridget E

Standard Bank HomeLoan department ref *** I urgently requested that the bank provide a guarantee on the re-advance amount in my new bond required for transfer as per my call dated 20 July 2022 at 16h25 and reference number provided received. I have yet to hear back from the bank, this is urgent, and requires immediate attention please.

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

22 Jul 2022, 16:30

Good day Bridget

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards

Standard Bank Help Centre
***

Standard Bank's reply22 Jul 2022, 16:30

Official

Bridget E's updateReviewer Update

25 Jul 2022, 10:23

25 July, 10:22am
STD Homeloan please HAVE SOMEONE Call me urgently in this regard between 12h30 and 15h00 today!!!!!

Bridget E's update25 Jul 2022, 10:23

Reviewer Update

25 July, 10:22am
STD Homeloan please HAVE SOMEONE Call me urgently in this regard between 12h30 and 15h00 today!!!!!

Standard Bank's replyOfficial

25 Jul 2022, 10:32

Hello Bridget

We have forwarded the request to our team.

Kind Regards
Standard Bank Help Centre
***

Standard Bank's reply25 Jul 2022, 10:32

Official

Hello Bridget

We have forwarded the request to our team.

Kind Regards
Standard Bank Help Centre
***

Standard Bank's replyOfficial

25 Jul 2022, 11:14

Hello Bridget

We have advised the team of your request. They will be in contact with you.

Kind Regards

Standard Bank Help Centre
***

Standard Bank's reply25 Jul 2022, 11:14

Official

Hello Bridget

We have advised the team of your request. They will be in contact with you.

Kind Regards

Standard Bank Help Centre
***