NK
Neethi K
1 reviews | Active since Nov 2019
15 May 2024, 09:30
Standard Bank Homeloans service is very bad
Very bad service from Standard Bank Homeloans, no feedback on queries, you always have to call in, and they dont respond to their emails. Have to look at moving my homeloan to a better bank
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
15 May 2024, 09:32Hi Neethi
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 May 2024, 09:32
Official
Hi Neethi
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
NK
Neethi K's updateReviewer Update
16 May 2024, 15:08Thank you, Yesterday someone called, apologised and said they will investigate and come back to me then. Today the day is almost over and I have yet to get a call to resolve my query. Very bad service indeed.
NK
Neethi K's update16 May 2024, 15:08
Reviewer Update
Thank you, Yesterday someone called, apologised and said they will investigate and come back to me then. Today the day is almost over and I have yet to get a call to resolve my query. Very bad service indeed.
Standard Bank's replyOfficial
16 May 2024, 15:16Dear Neethi
Thank you for feedback.
We will follow up with our team and we will contact you.
Please be on the look out for our feedback.
Kindest regards,
Thank you for feedback.
We will follow up with our team and we will contact you.
Please be on the look out for our feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 May 2024, 15:16
Official
Dear Neethi
Thank you for feedback.
We will follow up with our team and we will contact you.
Please be on the look out for our feedback.
Kindest regards,
Thank you for feedback.
We will follow up with our team and we will contact you.
Please be on the look out for our feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
17 May 2024, 15:53Hi Neethi
Our team have confirmed that they contact you and the application was referred.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Our team have confirmed that they contact you and the application was referred.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply17 May 2024, 15:53
Official
Hi Neethi
Our team have confirmed that they contact you and the application was referred.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Our team have confirmed that they contact you and the application was referred.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
NK
Neethi K's updateReviewer Update
17 May 2024, 16:17Hi I have no idea who your guys spoke to, we are still waiting for a call , we were promised yesterday , nothing then or even today, so shocking service....
NK
Neethi K's update17 May 2024, 16:17
Reviewer Update
Hi I have no idea who your guys spoke to, we are still waiting for a call , we were promised yesterday , nothing then or even today, so shocking service....
Standard Bank's replyOfficial
17 May 2024, 17:06Dear Neethi
We will follow up with our team.
We will be in touch with further feedback.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply17 May 2024, 17:06
Official
Dear Neethi
We will follow up with our team.
We will be in touch with further feedback.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Social Media Team
NK
Neethi K's updateReviewer Update
22 May 2024, 08:51Dear Standard Bank, it is now the 22 May, still no call from Standard Bank, what does one have to do to get service these days?
NK
Neethi K's update22 May 2024, 08:51
Reviewer Update
Dear Standard Bank, it is now the 22 May, still no call from Standard Bank, what does one have to do to get service these days?
NK
Neethi K's updateReviewer Update
30 May 2024, 09:25Dear Standard Bank
Can you believe that this matter is still going on? We have to call every few days for a follow up , standard bank does not deem us as important, they do not care about their clients needs. It is totally unacceptable. What do we do now? Leave standard bank?
Can you believe that this matter is still going on? We have to call every few days for a follow up , standard bank does not deem us as important, they do not care about their clients needs. It is totally unacceptable. What do we do now? Leave standard bank?
NK
Neethi K's update30 May 2024, 09:25
Reviewer Update
Dear Standard Bank
Can you believe that this matter is still going on? We have to call every few days for a follow up , standard bank does not deem us as important, they do not care about their clients needs. It is totally unacceptable. What do we do now? Leave standard bank?
Can you believe that this matter is still going on? We have to call every few days for a follow up , standard bank does not deem us as important, they do not care about their clients needs. It is totally unacceptable. What do we do now? Leave standard bank?
Standard Bank's replyOfficial
30 May 2024, 12:54Dear Neethi
We sincerely apologize for the delay.
We will follow up and we will get back to you.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up and we will get back to you.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 May 2024, 12:54
Official
Dear Neethi
We sincerely apologize for the delay.
We will follow up and we will get back to you.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up and we will get back to you.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
NK
Neethi K's updateReviewer Update
31 May 2024, 14:37Still no feedback from standard bank, why is this taking so long, the service is terrible
NK
Neethi K's update31 May 2024, 14:37
Reviewer Update
Still no feedback from standard bank, why is this taking so long, the service is terrible
Standard Bank's replyOfficial
31 May 2024, 15:49Dear Neethi
We have flagged this matter with our team.
We will be in touch with further feedback.
Sorry for the delay caused.
Kindest regards,
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
We will be in touch with further feedback.
Sorry for the delay caused.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply31 May 2024, 15:49
Official
Dear Neethi
We have flagged this matter with our team.
We will be in touch with further feedback.
Sorry for the delay caused.
Kindest regards,
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
We will be in touch with further feedback.
Sorry for the delay caused.
Kindest regards,
Standard Bank Hello Peter Team
***