JV
Jacques V

1 reviews | Active since Jun 2017

06 Oct 2023, 15:12

Standard bank homeloans service center is a joke

Hi Standard bank homeloans

I just want to express my disgust with your service.

3 calls all 30 mins plus, regarding my readvance application.

No one can tel me where the application is and why payout is delayed.

Like really so pathetic.

Kindly help

0
Replies (2)
Standard Bank
Standard Bank's reply06 Oct 2023, 15:14
Official
Good Day Jacques

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply06 Oct 2023, 18:03
Official
Good Day Jacques 

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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