FK
Freddy K
1 reviews | Active since Dec 2016
09 Jun 2022, 07:54
Standard Bank Homeloans Poor Support
The customer service one expects from Standard Bank is really non-existant. From call centre staff to response from management.
I have registered a property with them and now regretting as i should have stuck to my principle bank. To this day i cannot get an updated concession document stipulating the agreed contract. Mind you the property is registered and all.
Currently looking to cancel and go back to market, as others do provide competitive rates too!
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
09 Jun 2022, 11:35Good day Freddy
This is not the level of service we strive for.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team***
This is not the level of service we strive for.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team***
Standard Bank's reply09 Jun 2022, 11:35
Official
Good day Freddy
This is not the level of service we strive for.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team***
This is not the level of service we strive for.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
09 Jun 2022, 12:23Good day Freddy
An attempts to reach you on your mobile, however we could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. Kindest regards,
Standard Bank Social Media Team***
An attempts to reach you on your mobile, however we could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. Kindest regards,
Standard Bank Social Media Team***
Standard Bank's reply09 Jun 2022, 12:23
Official
Good day Freddy
An attempts to reach you on your mobile, however we could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. Kindest regards,
Standard Bank Social Media Team***
An attempts to reach you on your mobile, however we could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. Kindest regards,
Standard Bank Social Media Team***
FK
Freddy K's updateReviewer Update
09 Jun 2022, 15:08Good day
I responded earlier via email as well as with my contact details. All i need is relevant feedback based on my query.
Kind regards
I responded earlier via email as well as with my contact details. All i need is relevant feedback based on my query.
Kind regards
FK
Freddy K's update09 Jun 2022, 15:08
Reviewer Update
Good day
I responded earlier via email as well as with my contact details. All i need is relevant feedback based on my query.
Kind regards
I responded earlier via email as well as with my contact details. All i need is relevant feedback based on my query.
Kind regards
FK
Freddy K's updateReviewer Update
10 Jun 2022, 09:43Thanks, i am on standby for further feedback. I have forwarded my previous correspondence to ***
FK
Freddy K's update10 Jun 2022, 09:43
Reviewer Update
Thanks, i am on standby for further feedback. I have forwarded my previous correspondence to ***
FK
Freddy K's updateReviewer Update
10 Jun 2022, 13:26Thank you. I received a response which refers to information i currently have. I have sent all attachments of past correspondence for reference. Can the team working on this please apply delegence prior to responding with the same information available on the cellphone app
FK
Freddy K's update10 Jun 2022, 13:26
Reviewer Update
Thank you. I received a response which refers to information i currently have. I have sent all attachments of past correspondence for reference. Can the team working on this please apply delegence prior to responding with the same information available on the cellphone app
Standard Bank's replyOfficial
10 Jun 2022, 14:20Good day Freddy
Thank you for taking my call.
We have escalated the matter and will ensure that feedback is provided to you timeously
Kindest regards,
Standard Bank Social Media Team***
Thank you for taking my call.
We have escalated the matter and will ensure that feedback is provided to you timeously
Kindest regards,
Standard Bank Social Media Team***
Standard Bank's reply10 Jun 2022, 14:20
Official
Good day Freddy
Thank you for taking my call.
We have escalated the matter and will ensure that feedback is provided to you timeously
Kindest regards,
Standard Bank Social Media Team***
Thank you for taking my call.
We have escalated the matter and will ensure that feedback is provided to you timeously
Kindest regards,
Standard Bank Social Media Team***
FK
Freddy K's updateReviewer Update
15 Jun 2022, 11:16Good day, i had a lengthy call with Standard Bank on Friday, with promise to have it sorted. We are heading into 1 week of no update...
FK
Freddy K's update15 Jun 2022, 11:16
Reviewer Update
Good day, i had a lengthy call with Standard Bank on Friday, with promise to have it sorted. We are heading into 1 week of no update...
Standard Bank's replyOfficial
15 Jun 2022, 13:08Good day Freddy
Thank you for coming back to us, we will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team***
Thank you for coming back to us, we will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team***
Standard Bank's reply15 Jun 2022, 13:08
Official
Good day Freddy
Thank you for coming back to us, we will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team***
Thank you for coming back to us, we will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team***
FK
Freddy K's updateReviewer Update
17 Jun 2022, 11:26Good day, its now a week and still no feedback. From the telephonic discussion we had last week, all was recorded. The team simply need to review my profile and make the necessary updates and we can proceed accordingly. This delay is really unnecesary and making my experience with Standard Bank distasteful
FK
Freddy K's update17 Jun 2022, 11:26
Reviewer Update
Good day, its now a week and still no feedback. From the telephonic discussion we had last week, all was recorded. The team simply need to review my profile and make the necessary updates and we can proceed accordingly. This delay is really unnecesary and making my experience with Standard Bank distasteful
FK
Freddy K's updateReviewer Update
27 Jun 2022, 12:47Thank you i received the feedback. Special thanks to Precious Cebekulu
FK
Freddy K's update27 Jun 2022, 12:47
Reviewer Update
Thank you i received the feedback. Special thanks to Precious Cebekulu
Standard Bank's replyOfficial
27 Jun 2022, 13:44Good day Freddy
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team***
Standard Bank's reply27 Jun 2022, 13:44
Official
Good day Freddy
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team***