HN
HerschelN N

1 reviews | Active since Feb 2015

17 May 2018, 13:33

Standard Bank Homeloans Pathetic Service

Standard Bank homeloans takes ages to pass documents to the bond registration attorneys. Its over a month now that we have been waiting for the bond to be registered. The plan was to register our new home together with the transfer of our existing. Now the latter has happened and the our bond registration attorneys as yet have not received the correct documents to register the bond and lodge at Deeds office. We need to be out of our house by Tuesday and Standard Bank still shows no compassion. I will be leaving Standard Bank unless there is some reprieve. As it stands, we have no where to go come Tuesday. I joined private banking thinking it would be a great LOYALTY experience but sadly no. Poor service, **** bank!

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Replies (2)
Standard Bank
Standard Bank's reply17 May 2018, 15:01
Official

Dear HerschelN

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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HN
HerschelN N's update19 May 2018, 09:42
Reviewer Update
Hi there. So far Standard Bank has not rep****. As of 20 May 2018, my wife, 2 year old daughter, 2 month old baby and I will be out of our home. Occupational rental is R25 000 which we do not have and have to pay storage of 1800 per month to store our belongings. Standard Bank has really disappointed us. The minimum they could have done is pay our occupational rental and storage for the inconvenience caused. Why would a BIG bank such as standard bank take over a month and a half to send amended documents to the registration attorneys. So disappointed. No calls no decent reply, no empathy!