Standard Bank Homeloans Is The Worst Bank Ever! Sheer Incompetence!

I posted a complaint on 12 October 2020 regarding this issue and it still not resolved!

Standard bank automatically app**** a Covid payment holiday on my homeloan and then stopped debiting my account. During this time i got messages from standard bank in the background in background saying that the covid holiday will be extended by a further 3 months. Thinking that this is why i wasn't being debited i didn't think that anything was untoward until i started getting calls from Standard Bank lawyers saying that my account was in arrears.

Mfanafuthi Mhlanga from your customer complaints department and, Rifqah Cloete promised that they will resolve this error by spreading the incorrect outstanding fees over the remainder of my bond term and they will ensure that all incorrect Transunion and Experian ITC arrears payment info is removed from my profile.

Today i need to do a urgent credit application for my sick mom but now i am being declined because of Standardbank erroneously registering me as being in arrears on my bond! I need this resolved today and all the incorrect Junk that you have put on transunion and Experian removed immediately! I will hold standard bank personally responsible if anything happens to my mom as a result of your gross incompetence!