Standard Bank Homeloans is the most useless section of STANDARD BANK

Don't bother trying to get anything done with standard bank regarding home loans. You can try for days trying to get hold of a consultant and if (if after hours on the phone waiting) you get through to someone you explain your story and get transferred and subsequently get cut off. Some times you get through and they dont actually listen or understand to your query. Once I phoned and got through to some lady who said she would send a message and someone would phone me back in 24 hours (is that earth ours or some other planet because if I held my breath I would be dead. Going to a branch is just as useless. There is nobody who can help you and all they can do is phone the home loans department so that you can stand for 45 minutes on hold staring awkwardly at the poor lady and then when the branch closes you lose that time and walk out empty handed. All I want to do is extend my bond for renovations. Considering I have paid for my house 3 times over in interest one would think they could actually give you the time of day to just answer a ****** phone call. Sad and ridiculous and that is why I moved all my accounts to FNB.