Standard Bank Homeloans is a Total Disaster

Currently there are no branches offering Home loans solutions. An average waiting time on the calls to reach them was 10-20 minutes plus another 10 minutes to be transferred from pillar to post, plus further 5 minutes to go through security checks about vague question and if that day they do not want to help you (not enough competent staff), believe me you will fail those questions and have your account blocked and be told to try next day. What a ******* process, a taste of when poorly implemented technology fails.

My complain is simple, they have been deducting a Liberty Life Assurance Premium with my loan debit order, but I had that life cover cancelled about 4yrs ago. Liberty provided proof of cancellation documents, and I also have proof documents that they have calculated the life cover premium into the loan repayment. Guys please scrutinize your statements and how loan repayments are calculated, very fishy. I need my money back now plus interest.

Please Standard bank DO NOT delay and pay back my money, I have been nothing but a loyal customer of more than 10 yrs, had my vehicle finance fully paid before time and now maintaining my bond accordingly. Please reciprocate loyalty.