AO
Annemi O
1 reviews | Active since Oct 2017
21 Nov 2018, 00:40
Standard Bank Homeloans gross incompetence and ********** monthly fees
I have signed a debit order for my homeloan with Standard Bank over a year ago. After numerous mails and calls they were still not able to implement it. Even though there is always more than enough money in the account- they cannot seem to implement the debit order and then has the odasity to charge a monthly Standard Bank service fee for the order not going through.
What a liberty!
How frustrating is this- I pay a penalty- then have to transfer it manually every month- AND CANNOT GET IT SORTED!
To top it all, all the forms I complete do not allow for an international cellphone number (including this one) - please use my email address as he 082452.... number is no longer valid
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Standard Bank's replyOfficial
21 Nov 2018, 02:59Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Standard Bank's reply21 Nov 2018, 02:59
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine