DM
Derick M
1 reviews | Active since Dec 2020
14 Dec 2020, 12:49
Standard Bank Homeloans division of no help
Im severely disgusted with Standard Bank.
After more than a year of my lawyers trying to get the settlement letter for a property of the owner where I would like to buy, they still have not produced the letter needed.
Everytime we phone there is another story.
This is getting ridiculous. For a year I am paying rent for a house where I could have paid my own bond already for this house! Please can someone get back to me!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Dec 2020, 13:01Dear Derick
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply14 Dec 2020, 13:01
Official
Dear Derick
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
DM
Derick M's updateReviewer Update
14 Dec 2020, 13:12perhaps you can start by emailing me and get the facts! ***
DM
Derick M's update14 Dec 2020, 13:12
Reviewer Update
perhaps you can start by emailing me and get the facts! ***
Standard Bank's replyOfficial
22 Dec 2020, 16:26Good day Derick,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Standard Bank's reply22 Dec 2020, 16:26
Official
Good day Derick,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre