Standard Bank Homeloans Department is a frustration.

I would like to raise my disappointment on how my homeloan account has been handled.

I finished paying my homeloan on 7 April 2020, made attempts for Standard Bank to update the top 3 credit bureaus and that has not been done.

Colin Kriel, promised that he had sent the relevant documents to credit bureau to update in May. He did not. He failed to do his job. The Colin acted as if he was going to assist when he saw my review in May it's now September and with a simple instruction not solved.

Credit bureau takes 7 to 21 days to update.

Today is now 3 September 2021, 17 months after I have paid up my homeloan and still, credit bureaus still reflect my account with Standard Bank as open and in arrears. To date I not received a closure letter nor has credit bureau been updated. When I call I am sent from pillar to post to have the account closed.

Today, I was referred to a certain Portia whom when I called I was told she is on another line.