BO
Beverley O

1 reviews | Active since Oct 2013

04 Jul 2016, 14:30

Standard Bank Homeloans can't count!!

<p>I app**** for a Homeloan on 14/06. I received feedback on that same day that the loan was declined. I called in again, and they asked me to resubmit all my docs as there must have been an error. I resubmitted everything immediately and was told it would take 3-5 working days to get a response. But clearly Standard Bank can't count... It's been 3 weeks. I have called the consultant who assisted me about 400 times and sent emails. He never takes my calls or responds to emails. Seems Standard Bank doesn't need business? The service has on the whole been horrific to say the least.</p>

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Replies (2)
Standard Bank
Standard Bank's reply05 Jul 2016, 06:43
Official

Good day Beverley

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply07 Jul 2016, 07:48
Official

Good day Beverley.

Matter has been addressed and feedback emailed.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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********** (fax)

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