STANDARD BANK HOMELOANS CALL CENTRE - BAD SERVICE

I have for the 2nd time in about 11 years bough a new home through standard bank. I have accounts with standard bank and have been a user for almost 17 years. For the last 5 days i have tried every day, early morning and mid day, without success to speak to a consultant in HOMELOANS. This has proven to be a useless exercise as my average holding time goes beyond 10 minutes and still no answer. I am astounded that an organisation as large as Standard Bank cannot manage their call centres properly. I am convinced if i do get a call back it will be a consultant operating the line like KFC, rude and arrogant but blissfully unaware that clients pay their wages. Most service orientated systems will pick up the drop call rates and demand retroactive action but not Standard Bank. I am convinced the level of service is indicative of the attitude of the business towards clients. Excellent when they want my business (calling me numerous to check that i am ready for them to debit my account) but pathetic and useless client service when it really matters. If i could rate lower i would.