HS
H S
1 reviews | Active since Feb 2017
24 Mar 2023, 09:21
Standard Bank Homeloans and terrible processes and systems
Standard Bank is years behind other banks when it comes to processes and systems. Apart from numerous system-related problems on obvious things, the latest is just another example of how the bank is not keeping up with times. I have a few properties, and with my other bond/s (Not Standard Bank) a readvance takes one day for approval and then the transfer happens. With my property with Standard Bank, the approval takes 5 working days, then another few working days for the payment. Throughout the last 2-3 years I am constantly in communication with the bank to fix system errors, and obvious issues, it is clear that processes are not working either, and the poor private banking consultants struggle with the other departments. My suggestion to Standard Bank is to review and optimise their processes, and then automate with technology, it seems like their systems are patched together...
Helpful (0)
Replies (16)0
Replies (16)
Standard Bank's replyOfficial
24 Mar 2023, 09:27Hi H Swanepoel
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply24 Mar 2023, 09:27
Official
Hi H Swanepoel
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
HS
H S's updateReviewer Update
24 Mar 2023, 15:28Yet no one made contact as yet
HS
H S's update24 Mar 2023, 15:28
Reviewer Update
Yet no one made contact as yet
Standard Bank's replyOfficial
24 Mar 2023, 15:35Good Day
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you.
KInd Regards
Standard Bank Hello Peter Team
***,za
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you.
KInd Regards
Standard Bank Hello Peter Team
***,za
Standard Bank's reply24 Mar 2023, 15:35
Official
Good Day
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you.
KInd Regards
Standard Bank Hello Peter Team
***,za
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you.
KInd Regards
Standard Bank Hello Peter Team
***,za
HS
H S's updateReviewer Update
27 Mar 2023, 08:56Still no response!
HS
H S's update27 Mar 2023, 08:56
Reviewer Update
Still no response!
Standard Bank's replyOfficial
27 Mar 2023, 09:14Good day
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Mar 2023, 09:14
Official
Good day
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
HS
H S's updateReviewer Update
27 Mar 2023, 15:03Unfortunately sending generic responses on Hellpeter while nothing else is happening is not going to make the client happy, It has been 5 days, 3 full working days doing something that is so simple and easy.
And my expectations align with what I experienced with other banks, its not unfair. I have been a client for years, the data is there, you have access to everything, it is not complicated.
If you dont have the right tools or systems in place I suggest you take it up with your CIO and IT team!
Botom line, your service is lacking and far behind! ....and still no one respnse form STB apart fome the generic responses on HelloPeter
And my expectations align with what I experienced with other banks, its not unfair. I have been a client for years, the data is there, you have access to everything, it is not complicated.
If you dont have the right tools or systems in place I suggest you take it up with your CIO and IT team!
Botom line, your service is lacking and far behind! ....and still no one respnse form STB apart fome the generic responses on HelloPeter
HS
H S's update27 Mar 2023, 15:03
Reviewer Update
Unfortunately sending generic responses on Hellpeter while nothing else is happening is not going to make the client happy, It has been 5 days, 3 full working days doing something that is so simple and easy.
And my expectations align with what I experienced with other banks, its not unfair. I have been a client for years, the data is there, you have access to everything, it is not complicated.
If you dont have the right tools or systems in place I suggest you take it up with your CIO and IT team!
Botom line, your service is lacking and far behind! ....and still no one respnse form STB apart fome the generic responses on HelloPeter
And my expectations align with what I experienced with other banks, its not unfair. I have been a client for years, the data is there, you have access to everything, it is not complicated.
If you dont have the right tools or systems in place I suggest you take it up with your CIO and IT team!
Botom line, your service is lacking and far behind! ....and still no one respnse form STB apart fome the generic responses on HelloPeter
Standard Bank's replyOfficial
27 Mar 2023, 16:30Good day
We're so sorry for the inconvenience this has caused.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
We're so sorry for the inconvenience this has caused.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Mar 2023, 16:30
Official
Good day
We're so sorry for the inconvenience this has caused.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
We're so sorry for the inconvenience this has caused.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
HS
H S's updateReviewer Update
28 Mar 2023, 08:55Still no reply or contact!!! Perhaps one should email the executive team at Standard Bank, this is ridiculous
HS
H S's update28 Mar 2023, 08:55
Reviewer Update
Still no reply or contact!!! Perhaps one should email the executive team at Standard Bank, this is ridiculous
Standard Bank's replyOfficial
28 Mar 2023, 09:13Good Day
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Mar 2023, 09:13
Official
Good Day
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
HS
H S's updateReviewer Update
29 Mar 2023, 15:59Any feedback?
HS
H S's update29 Mar 2023, 15:59
Reviewer Update
Any feedback?
HS
H S's updateReviewer Update
29 Mar 2023, 16:38Business day 6 has come and almost gone, with a promise this morning that it will be finalised by end of today. No further feedback was received with 20min to go until end of day, lets see if STB can stick to their latest promise since all the others were not kept.
HS
H S's update29 Mar 2023, 16:38
Reviewer Update
Business day 6 has come and almost gone, with a promise this morning that it will be finalised by end of today. No further feedback was received with 20min to go until end of day, lets see if STB can stick to their latest promise since all the others were not kept.
Standard Bank's replyOfficial
29 Mar 2023, 16:47Hi H Swanepoel
Thank you for getting back to us. we will follow up and get back to you.
Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. we will follow up and get back to you.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Mar 2023, 16:47
Official
Hi H Swanepoel
Thank you for getting back to us. we will follow up and get back to you.
Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. we will follow up and get back to you.
Regards
Standard Bank Hello Peter Team
***
HS
H S's updateReviewer Update
29 Mar 2023, 17:08I doubt it, none of your promises or hellopeter feedback were kept. disgraceful...
HS
H S's update29 Mar 2023, 17:08
Reviewer Update
I doubt it, none of your promises or hellopeter feedback were kept. disgraceful...
Standard Bank's replyOfficial
29 Mar 2023, 17:31Hi H Swanepoel
Our team advised that they contacted you today morning, but we are following up with them. We apologise for the delay.
Regards
Standard Bank Hello Peter Team
***
Our team advised that they contacted you today morning, but we are following up with them. We apologise for the delay.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Mar 2023, 17:31
Official
Hi H Swanepoel
Our team advised that they contacted you today morning, but we are following up with them. We apologise for the delay.
Regards
Standard Bank Hello Peter Team
***
Our team advised that they contacted you today morning, but we are following up with them. We apologise for the delay.
Regards
Standard Bank Hello Peter Team
***
HS
H S's updateReviewer Update
29 Mar 2023, 17:44They did and promised final feedback and finalisation by end of day which again did not happen.
HS
H S's update29 Mar 2023, 17:44
Reviewer Update
They did and promised final feedback and finalisation by end of day which again did not happen.
Standard Bank's replyOfficial
30 Mar 2023, 07:47Good Morning
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Mar 2023, 07:47
Official
Good Morning
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***