LV
Louis V
1 reviews | Active since Nov 2014
12 Dec 2024, 16:08
Standard Bank Homeloans ????
I am extremely frustrated with your lack of response. I am in the process of selling my house and submitted a notice to you regarding this matter almost a month ago. Despite this, I am still waiting for any confirmation or acknowledgment that my notice has been received. I even submitted a complaint through Hello Peter, and still, no response.
It's disappointing that a bank of your stature is unable to provide timely and proper communication. Can you please provide me with a reference or email confirming that my notice has been noted?
I expect much better service from Standard Bank.
Regards,
Helpful (0)
Replies (6)0
Replies (6)LV
Louis V's updateReviewer Update
12 Dec 2024, 16:13 Please note that I am currently in Australia, and my South African number is not working. You can reach me via email or on my Australian number: +***3.
LV
Louis V's update12 Dec 2024, 16:13
Reviewer Update
Please note that I am currently in Australia, and my South African number is not working. You can reach me via email or on my Australian number: +***3.
LV
Louis V's updateReviewer Update
12 Dec 2024, 16:37Hi, any time from 6am -1pm South African time, Monday to Saturday
LV
Louis V's update12 Dec 2024, 16:37
Reviewer Update
Hi, any time from 6am -1pm South African time, Monday to Saturday
LV
Louis V's updateReviewer Update
17 Dec 2024, 21:44Dear Standard Bank,
I wanted to follow up as I haven’t heard back from you. Could you kindly assist or provide an update at your earliest convenience?
Thank you for your attention to this matter. I look forward to your response
LV
Louis V's update17 Dec 2024, 21:44
Reviewer Update
Dear Standard Bank,
I wanted to follow up as I haven’t heard back from you. Could you kindly assist or provide an update at your earliest convenience?
Thank you for your attention to this matter. I look forward to your response
Standard Bank's replyOfficial
18 Dec 2024, 07:35Dear Louis
Thank you for writing back to us.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Dec 2024, 07:35
Official
Dear Louis
Thank you for writing back to us.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
LV
Louis V's updateReviewer Update
27 Dec 2024, 09:52Hi, I am still waiting for someone to assist
LV
Louis V's update27 Dec 2024, 09:52
Reviewer Update
Hi, I am still waiting for someone to assist
Standard Bank's replyOfficial
27 Dec 2024, 14:12Good day Louis,
Thank you for taking our call.
As per our conversation, please draft a letter for us advising us that you would like to close cancel your bond. The letter must include the bond account, ID number and you signature.
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Dec 2024, 14:12
Official
Good day Louis,
Thank you for taking our call.
As per our conversation, please draft a letter for us advising us that you would like to close cancel your bond. The letter must include the bond account, ID number and you signature.
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
Kind regards
Standard Bank Hello Peter Team
***