STANDARD BANK HOMELOANS

I appleid for a 2nd bond on my home loan i sented all documents,i received a mail from them said thank you for application,i called a week later and they said it is approved and it is going for validations now,two weeks later i called in again to find out what is going on,now they say they did sent me sms and mails to request addtional info,they gave me total diffrent numbers and email adres,,,,,,,NOW MY QUESTION IS????HOW COMPETENT ARE THE PEOPLE THAT IS WORKING FOR THE BANK.AFTER A FULL APPLICATION AND ALL MY DETAILS IS ON THEIR SYSTEM IT IS UPDATED AND CORRCET I DID ASK ANNA TORR STANDARD BANKS LEGAL ADVISER VIA EMAIL.AND YET THEY SENT INFO TO WRONG NUMBERS AND EMAIL////////INCOMPETENCE IF YOU ASK ME....AND NO ONE EVEN TRY TO COOROSPOND TO YOUOR GIVE YOU AT LEAST FEEDBACK YOU AS CLIENT MUST DO ALL THE FOLLOW UP WORK.I JUST HOLD ON THE PHONE 25 MINUTES AND IT WAS JUST MUSIC.NO WONDER STANDARD BANK IS CLOSING BRANCHES,LETS HOPE THEY CLOSE ALL OF THEM,ME I WILL NEVER DO BUSSINESS WITH THEM AGAIN.PATHETIC BANK