Standard bank Homeloans

My building loan was registered on 19 March but am totally unable to draw any money!! You can send emails to every possible email but no assistance is given, all you get is automated responses. This morning I received a notice that the first payment is due on 30 April! For what must I pay as I have not seen one cent from Standard bank. The builders cannot continue building due to NO MONEY! The building insurance now also have to be extended due to Standard bank not paying and the project will now take longer to complete. To go into the bank is totally a waste of time as no one there can assist you, all they do is give you an email adress or they phone the help line! Total incompetence everywhere and everyone blames Covid - just an excuse to not do their work. Why did I have to pay lawyers fees for a loan I am unable to use???